And it's not their computer system.
The overdraft, which has no reason to exist in the first place, went through earlier today despite the fact that I requested that they canceled it. But that's not all, the overdraft originated from someone else checking account. In other words, someone is tapping into my credit card via overdraft protection.
I called back and demanded to know why this happened and they told me that for some reason, another person checking account was linked to mine, date and time unknown. After conferring with the banker and verifying that the checking account wasn't mine, the rep told me they'll have to wait and see if they can get money back from that person. I was seriously pissed off. Here I am trying my best to protect my identity as well as my finance only to have the financial institution I'm dealing with screwed me over like this.
After I rant and rave, they finally told me that since it wasn't my fault, they'll put the money back even if they couldn't get it from the other person, as well as unlink that account. Guess what, when they tried to remove that account, they couldn't do it since the accounts information do not match, which was also why my request for the overdraft cancellation the night before didn't work. So I'm told it'll take 1 to 2 days to resolve this.
I tried to get them to restrict my card from linking to any account for overdraft protection and they bluntly told me they couldn't do it. Their reason: only accounts with matching information can be linked. Duh! They why the hell did some stranger account got linked to mine? Btw, this means that any person who has the authority to link accounts can link just about any account to your credit card too.
Either they have really incompetence employees or something fishy is going on. I lean toward the latter considered that a few months ago, one of the wells fargo bank teller forged a withdrawal slip and stole money from my mom account. We had to jump through hoops with their fraud department to get our money back.
Once this is solved, I'm closing all my accounts with them. Sure it'll be a pain to change checking account with my various online accounts, especially the U.S. Treasury, but it'll be worth it.
Update:
The transactions have been reversed, finally.
Wells Fargo has a security problem
December 8th, 2007 at 07:20 pm
December 9th, 2007 at 08:00 am
I've had the same account for a over 20 years at a credit union. Last year, some poor person's check kept going into my account electronically. It was very sad, but eventually they worked it all out.
You may have just got a very big piece of poor customer service.
December 11th, 2007 at 11:50 am
Live and learn I guess. If anything like this happen again, I'll know better than to trust the rep that everything is clear and should insist on waiting while they work on it. Having too many financial products with the same institution isn't good either.
December 11th, 2007 at 06:10 pm
December 13th, 2007 at 10:42 am